1. Introduction

Welcome to Coastal Roofing. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy

explains how we collect, use, disclose, and safeguard your information when you visit our website www.coastalroofing.co.za or interact with us.

We comply with the Protection of Personal Information Act No. 4 of 2013 of South Africa. By using our Site, you consent to the data practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

● Personal Identifiers: Your name, surname, email address, phone number, and physical address.

● Service Information: Details about your roofing project or inquiry that you provide via our contact forms, email, or phone.

● Technical Data: We automatically collect information when you visit our Site, such as your IP address, browser type, operating system, pages you viewed, the time spent on those pages, and other diagnostic data. We collect this using cookies and similar technologies.

● Communication Data: Records of any correspondence when you contact us.

3. How We Use Your Information

We use the information we collect for the following purposes:

● To Provide Our Services: To respond to your inquiries, provide quotes, schedule appointments, and manage your roofing project.

● To Communicate With You: To send you service-related updates, administrative messages, and information you have requested.

● To Improve Our Site: To analyze how our Site is used so we can improve its content, functionality, and user experience.

● For Marketing (with your consent): To inform you about our services, promotions, or news that we believe may be of interest to you. You can opt-out of marketing communications at any time.

● For Legal and Administrative Purposes: To comply with our legal obligations, resolve disputes, and enforce our agreements.

4. Legal Basis for Processing (POPIA Compliance)

Under POPIA, we process your personal information based on the following grounds:

● Consent: You have given us explicit consent to process your information for a specific purpose (e.g., marketing emails).

● Necessary for a Contract: The processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract (e.g.,

providing a quote).

● Legitimate Interests: The processing is necessary for our legitimate business interests, such as improving our services and website, provided your

fundamental rights are not overridden.

● Legal Obligation: The processing is necessary for us to comply with the law.

5. How We Share Your Information

We value your privacy and do not sell, trade, or rent your personal information to third parties. We may share your information with:

● Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., cloud hosting providers, email marketing platforms, project management software). These parties are obligated to keep your information confidential.

● Legal Authorities: Where required by law, to comply with a legal process, or to protect our rights, property, or safety, or that of others.

6. Data Storage and Security

Your information is stored on secure servers and protected by reasonable technological and operational measures to prevent unauthorised access, loss, or disclosure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Data Protection Rights (POPIA Rights)

Under POPIA, you have the right to:

● Access: Request a copy of the personal information we hold about you.

● Correction: Request that we correct or update any inaccurate or incomplete information.

● Deletion: Request that we delete your personal information under certain conditions.

● Objection: Object to the processing of your personal information, specifically for direct marketing purposes.

● Complaint: Lodge a complaint with the Information Regulator.

To exercise any of these rights, please contact us using the details provided in Section 10.

8. Cookies and Tracking Technologies

Our Site uses "cookies" to enhance your experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly.

9. Links to Other Websites

Our Site may contain links to other websites. This Privacy Policy applies only to our Site. We are not responsible for the content or privacy practices of other websites. We encourage you to read the privacy statements of any linked site you visit.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Information Officer:

Coastal Roofing

Email: deano@shouthernshoreline.co.za

Phone: 074 860 9248

Information Regulator of South Africa

You have the right to lodge a complaint with the Information Regulator. Their contact details can be found on their website: https://www.justice.gov.za/inforeg/

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the date.

We encourage you to review this policy periodically.